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We are here to help and support you.

Coronavirus is causing concern to customers during this uncertain period and is impacting on many people’s daily lives.

We are open for business, ready to support our customers and you can continue to contact us in the usual way.

During this difficult time, it’s important to stress we understand and appreciate the impact coronavirus may have on our customers’ finances.

We have a full range of tools available to support customers experiencing financial difficulty and our key focus is always to support people and businesses through periods of financial stress.

We always encourage customers who are experiencing difficulties to contact us as soon as possible so that we can discuss the support that is available to them.

We continue to review the situation so we can provide the most appropriate support to our customers, partners and employees.

Getting in touch

Please visit our Contact Us section to find the relevant team who can support you. Where applicable, we suggest you contact us online, through secure message or via email in the first instance, particularly if it for basic account enquiries or for day-to-day account administration.

Protect yourself from fraud

Be aware that some criminals are using coronavirus to trick people into sharing personal or financial information via phishing emails.

Always double check any contact using trusted sources and remain vigilant.

Where can I find the latest medical advice about Coronavirus?

Idem Capital Securities Limited. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Registered number 07350538